Terms of Service, AI Course

Effective 1 September 2026

1. Parties

Provider: TukeWIN s. r. o., Kukučínova 15854/10A, 080 05 Prešov, Slovak Republic. IČO 56 356 749, DIČ 2122289312, IČ DPH SK2122289312. Registered in Obchodný register Okresného súdu Prešov, oddiel Sro, vložka č. 48211/P. Managing director: Oliver Javorský. Email javorsky@tukewin.com. Web https://tukewin.com. ("Provider", "we".)

You are the "Buyer".

Supervisory authority for consumer protection: Slovenská obchodná inšpekcia, Inšpektorát SOI pre Prešovský kraj, Obrancov mieru 6, 080 01 Prešov; https://www.soi.sk.

2. Subject

We grant paid, personal, non-transferable access to the AI course pack (video lessons, downloadable materials, workflows) hosted at tukewin.com/webpanel (the "Course"). The Course is digital content supplied without a tangible medium in the sense of paragraph 619 of the Slovak Civil Code and Directive 2011/83/EU.

3. Formation of the contract

The contract is concluded when you (a) click "Pay" in Stripe Checkout at ai.tukewin.com, (b) complete the payment, and (c) receive our confirmation email with an invite code. The language of the contract is English or Slovak, at your choice. We do not store the contract in a form accessible to you beyond the confirmation email; please keep it.

4. Price and payment

Total price: 199.99 EUR (VAT included; VAT is calculated on the invoice). Payment is processed by Stripe Payments Europe, Ltd. (Ireland). No transaction surcharges are added.

5. Delivery

Electronic and immediate: after Stripe confirms payment we automatically email a one-time invite code to the address you provided at checkout. You redeem it at tukewin.com/webpanel/redeem to create your account and access all materials. The invite code is valid for 30 days and can be redeemed once.

6. Right of withdrawal for consumers (important)

6.1 Consumers have the right to withdraw within 14 days without giving a reason under paragraph 7 of Act 102/2014 Z. z. (Directive 2011/83/EU).

6.2 Express consent and loss of the right of withdrawal. The Course is digital content supplied without a tangible medium. Under paragraph 4(6) and 7(6)(l) Act 102/2014 Z. z., you lose your right of withdrawal if performance starts within 14 days AND you have given prior express consent and acknowledged the loss.

At checkout, before payment, you are asked to tick a box confirming: "I expressly consent to immediate delivery of the AI Course digital content and I acknowledge that by starting to consume the content I lose my 14-day right of withdrawal under paragraph 7(6)(l) Act 102/2014 Z. z."

Once you tick that box AND we deliver the invite code to your email (which happens automatically the moment Stripe confirms payment), the right of withdrawal is lost under §7(6)(l): consent is a precondition of the checkout and delivery of the code is what the law counts as "performance beginning".

6.3 How to withdraw. Email javorsky@tukewin.com within 14 days of purchase, or use the model form in Annex 1 at the bottom of this page. We refund to the original payment method within 14 days of receiving your withdrawal, unless section 6.2 applies.

7. Complaints

If the Course does not perform as promised (for example videos are unavailable through our fault, or the invite code is not delivered within 24 hours), write to javorsky@tukewin.com. We resolve complaints within 30 days per paragraph 18 Act 250/2007 Z. z. Escalation: Slovenská obchodná inšpekcia, or ADR under Act 391/2015 Z. z. EU ODR platform: https://ec.europa.eu/consumers/odr.

8. Licence and use

8.1 Personal, non-transferable, non-exclusive licence for your own learning. The Course and its assets remain our intellectual property (or that of our licensors).

8.2 You must not: share credentials or the invite code; sign in from more than two devices concurrently (the platform enforces this); download, screen-record, or otherwise reproduce lessons beyond what the platform natively allows; publicly republish or resell any material; use the Course to train an AI model.

8.3 On detected misuse (in particular concurrent-session abuse) we may (a) automatically revoke active sessions, (b) suspend the account, and (c) after documented review terminate access and refuse a refund. Section 10 governs the appeal.

9. Warranties

The Course is provided "as is" for its documented purpose. We give no warranty of a specific business outcome. Nothing here limits consumer rights that cannot be limited under Slovak or EU law.

10. Termination

You may end the contract at any time by requesting account deletion. Deletion does not, by itself, create a refund entitlement (see section 6). We may terminate for material breach of section 8 with 7 days' email notice. Live security incidents may be actioned immediately with notice delivered after the fact.

11. Governing law and jurisdiction

These Terms are governed by the law of the Slovak Republic. Slovak courts have jurisdiction. For consumers, mandatory rules of the country of your habitual residence remain unaffected (Article 6 Rome I Regulation).

12. Changes

We give at least 14 days' email notice to registered users. Continued use of the Course after the notice period is acceptance of the changes.

13. Contact

javorsky@tukewin.com.

Annex 1, Model withdrawal form

To: TukeWIN s. r. o., Kukučínova 15854/10A, 080 05 Prešov, Slovak Republic, javorsky@tukewin.com

I hereby give notice that I withdraw from the contract for the following digital content:

Ordered on: [DATE]
Name of consumer: [NAME]
Address of consumer: [ADDRESS]
Date: [DATE]
Signature (only if the form is sent on paper): [SIGNATURE]